Privacy Policy

Last Updated: Dec 5, 2024

Hello, and welcome to Mehub. To ensure you have the best possible experience with us, we collect and use your information. Specifically:

Creators use Mehub’s services to create online websites to sell merchandise or interact with their fans.
Customers who engage with or purchase products offered by Creators.
Visitors to Mehub’s websites or anyone contacting Mehub support.

This Privacy Policy describes how Mehub collects, uses, stores, and protects your information when you participate in or access our platform. For customers, Mehub acts as a data processor providing services on behalf of Creators, following their instructions. For details on the specific privacy policies of Creators, please refer to their individual pages.

By using Mehub, you agree to the practices described in this policy.

Data we collect

We collect various types of personal information from you or your device, including:

Basic Personal Information: Name or nickname, email address, channel URL, and other information necessary to create your account. When you register an account, we require you to create a username and password. We also ask for your name, email address, date of birth, and other relevant details.
Payment Information: When making payments, you may need to provide information to our payment partner, Stripe, such as credit card numbers and billing addresses, as well as payment details from the processor if you subscribe to paid services.
Communication: Information such as your name or nickname, email, and contact details you send us, including support requests and public posts on the website.
Payment Service Information: Details about you and your business if you use Mehub’s Payment Services, including bank account details, names, addresses, and other personal information.
Survey and Promotion Information: Information you provide in surveys, contests, or promotional programs.
Service Usage Information: IP address, browser details, device information, how you interact with our services, and any issues encountered.
Partner Information: Information related to advertising campaigns and service improvement from partners.
Other Information: Any additional information you send us directly or through third-party services if you use third-party services to create an account (based on your privacy settings with those third-party services).

How we collect information

We collect personal information from various sources, primarily through:

Direct Information You Provide

Registration and Profile Information
Payment Information
Communication with Mehub via support channels at team@mehub.one or through other social channels.

Information We Collect When You Use Our Services

Location and device information indicated by IP access.
Usage Information when interacting with our services.
Information from Cookies and Similar Technologies: We and third-party partners use cookies, pixel tags, or similar technologies to collect information about your online activity over time and across different services.

Information from Third Parties:

Partners: We may receive additional personal information from third parties, such as marketing partners when Mehub hires them for advertising, promotion, or other campaigns.
Other Users: We may receive additional information about you from third parties, such as your fans.

How Mehub uses your data

Providing Services to Users: To create and manage your account, Mehub provides services such as domain registration or transfer, processing payments, creating products for sale or purchase. If you have any requests, contact us at team@mehub.one and we are always ready to help.
Communication: We keep in touch with you through notifications and emails related to your account activity, the services you use, and important transactional information. This keeps you updated on your account and services.
Managing Surveys and Promotions: We manage interactive activities such as surveys and various promotional programs to enhance your user experience.
Diverse Advertising and Marketing: Mehub analyzes information to deliver the most relevant ads based on your behavior and interactions. We aim to help you find the best options for yourself.
Personalizing Services and User Experience: We tailor services based on individual preferences, such as using geographic location to automatically adjust language or pricing based on local rates. Cookies and similar technologies are used to remember information about recently customized pages.
Improving Mehub’s Service Quality: We analyze how users access and use our services to improve and optimize user experiences. This includes developing new products, services, and adjusting communication and advertising methods. This process is mainly based on aggregated, anonymized information to protect your privacy.
Security and Risk Management: We use the information you provide to monitor, investigate fraudulent behavior, and address potential issues.
Legal Compliance and Enforcement: We enforce our Terms of Service and other legal rights or as required by current laws, regulations, or any legal or governmental process.

How we share your information

Cross-Border Sharing: Mehub is a US-based company, but we operate and process work globally. To run our business, we may need to send your information abroad. This data will comply with the laws of the countries where Mehub sends data, ensuring protection as we cross borders.
With Creators: We may provide information about how fans interact with your website to help you understand website usage and improve your services.
With Third-Party Payment Services: When you use payment services through Mehub, we may share your personal information with third-party service providers like Stripe. This includes operating and providing payment services, handling administrative payment functions, verifying identities, and preventing fraud and illegal activities.
With Domain Registration Partners: To comply with ICANN policies and domain registration authorities, we may need to share your domain registration information with registration partners to ensure the validity of the information and protect your interests.
With Business Partners: We may share your personal information with business partners, especially when our services integrate with POD and 3PL services. This is done only with your consent.
Payment Processing: When you make transactions through payment services, your personal information is transmitted via encrypted connections to our payment processors to ensure the security and accuracy of transactions.
Legal Compliance and Protection: We may disclose your personal information if necessary to comply with legal requirements, protect our interests or those of others, or prevent fraud and abuse. This includes responding to requests from public authorities, such as national security or law enforcement.
Advertising: We may share personal information with third parties to provide targeted advertising and measure the effectiveness of advertising campaigns.

Your data rights

At Mehub, we are committed to protecting your rights and personal data. We believe that your information belongs to you, and thus you have the right to make decisions about your data, including:

Consent/Opt-Out: You have consented to the use of your personal information in a specific manner. You may change your decision at any time.
Access Rights: You have the right to request access to the personal information we hold about you or your fans.
Correction and Deletion Rights: You have the right to correct and delete personal information you have provided to Mehub. In some cases, to verify your identity, Mehub may require additional information. If we cannot verify your identity or request, we may not be able to fulfill your request under current laws.

To request access, correction, or deletion of your personal information, or to withdraw consent for processing your personal data, you can contact us through the following methods:

Email: team@mehub.one
Mailing Address: Mehub, Inc., 30 N Gould St Ste R, Sheridan, WY 82801, United States

We are committed to responding to your requests promptly and effectively, in full compliance with current data protection laws. If you have any questions or need more information, please do not hesitate to contact us.

Data security

Mehub is dedicated to protecting your information and ensuring the security of our platform. However, we recognize that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security or privacy of your personal information.

Retention

When determining the retention period, we consider various factors such as the type of service provided to you, the nature and duration of our relationship with you, and any legal retention periods and statutes of limitations. When these periods expire, we will either delete your personal information or store it in a non-identifiable form unless required by law to keep it for a longer period.

Third parties

Mehub partners with third parties to provide the best services to Creators, such as fulfillment, payment, and 3PL services. Our website may contain links to sites that we do not own or operate. We are not responsible for the privacy practices of these third parties. Mehub's privacy policy does not apply to your activities on third-party sites, so please review their policies before providing any personal information.

Children's privacy

We do not intentionally collect, store, or use personal information from children under the age of 13. Our services are not designed for, nor directed at, children. If you become aware that a child has provided us with personal information in violation of this Privacy Policy, please notify us immediately at team@mehub.one.

Changes to this privacy policy

We understand the importance of keeping our users informed about how their personal information is handled. As such, we regularly review and update our Privacy Policy to reflect any changes in our practices or legal requirements.

Updating and Amending the Privacy Policy: We may update or amend this Privacy Policy periodically to ensure it remains current and accurately represents our data collection, use, and sharing practices. Changes to the Privacy Policy may be prompted by new legal requirements, changes in our business operations, or advancements in technology.
Notification of Changes: When we update or amend our Privacy Policy, we will notify you of the changes by posting the revised policy on our website. We will include a prominent notice indicating that the policy has been updated.
Effective Date of Changes: Any updates or amendments to this Privacy Policy will be effective from the date of posting. Your continued use of our services following the posting of any changes signifies your acceptance of the revised policy.